Shipping

Shipping & Returns Policy

Custom Products – No Returns or Exchanges

All our products (including tents, fast-fold displays, table covers, flags, and exhibition stands) are made-to-order and customized to your specifications. Since these items are uniquely produced for you, we do not accept returns, exchanges, or cancellations after production begins. Please review your design and order details carefully before confirming your purchase.

Shipping Information

  • Production Time: Orders typically take 3–10 business days to produce before shipping.

  • Shipping From: All items are shipped from China via international carriers (e.g., DHL, FedEx, or EMS).

  • Delivery Time:

    • USA: 5–12 business days after dispatch (varies by location and carrier).

    • Other countries: 7–20 business days (contact us for estimates).

  • Tracking: You’ll receive a tracking number via email once your order ships.

Shipping Costs & Taxes

  • Shipping fees are calculated at checkout based on weight, destination, and service speed.

  • Import duties, taxes, and customs fees are the buyer’s responsibility. These charges are not included in the product or shipping prices. Contact your local customs office for estimates.

Damaged or Defective Items

While we don’t accept returns for customization changes, we will replace items damaged during shipping if you:

  1. Notify us within 3 days of delivery.

  2. Provide photos/video of the damaged product and packaging.